Cleary & Co Solicitors Limited (“We” and “our site”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Completion of Forms

Any information submitted by you through any enquiry form placed on our site and/or through any social media or other online advertising channel may be sent directly to an external law firm. All external law firms on our panel have been chosen by us. By completing any form on our site you consent to being contacted by us and/or the panel law firm who has received your enquiry to discuss your matter further.

You are under no obligation to choose to use the services offered by our Panel Law Firms and are free to choose any other legal representation you feel best matches your individual needs.

Call Recording

By completing any form on our site and/or through any social media or other online advertising channel you consent to being contacted by us and/or the panel law firm who has received your enquiry to discuss your matter further by telephone or electronic methods.

Please note all our calls may be recorded for training purposes and to monitor customer service and regulatory compliance. We may also share such recordings with our Panel Law Firms for service and regulatory monitoring and you consent to such sharing by submitting any form on this site nd/or through any social media or other online advertising channel.

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site (www.housingdisrepair-compensation.co.uk). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion, and when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Your Data Protection Rights

Every user of an Cleary & Co Solicitors website is entitled to the following:

The right to access – You have the right to request for copies of your personal data.

The right to rectification – You have the right to request that correct any information you believe is inaccurate. You also have the right to request to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: natasha.cleary@clearyandcosolicitors.com

Call us at: 0808 196 2773

Or write to us: Unit 2, 24 Derby Road, Liverpool, L5 9PR

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.

This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies & 3rd Party Pixels

We use cookies and 3rd party tracking pixels, including Facebook and Google, who may use cookies, web beacons and other storage technologies to collect or receive information from our websites and elsewhere on the Internet and use that information to provide measurement services and target ads, you can opt out of the collection and use of information for ad targeting with further details below, and  you can access a mechanism for exercising such choice  by visiting  http://www.aboutads.info/choices and http://www.youronlinechoices.eu/.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
• We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If https://housingdisrepair-compensation.co.uk or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Regulation

This website is owned and operated by Cleary & Co Solicitors Limited who are authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities.
Authorisation Number: 658132

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at natasha.cleary@clearyandcosolicitors.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. ”Submit” shall include any and all enquiry submissions made through  https://housingdisrepair-compensation.co.uk

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Cleary & Co Solicitors Limited has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Call: 0303 123 1113

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

The ICO Registration Number for Cleary & Co Solicitors Limited is Registration number: ZA187055